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Maths Practice

Primary School Maths

Elementary School Math Educational Software

Proudly

100 percent Australian maths software

 


Support

Need help. 
We're just a call or email away.

Support is available for maths practice software to schools only.

Upgrade details for maths practice software

The following support services are available.

FAQs, Bugs and Solutions
Detailed Installation Guide
Online Documentation
Software Updates
Software Customisation
Installation Assistance
Fault Report
Where to contact us

Installation Assistance

Installation assistance is provided to schools that have purchased the software. The support is limited to school setups and does not cover a student at home where they are taking advantage of the extended site agreement.

Phone assistance can be provided during normal working hours, however it has been shown that on most occasions, installation is simple and well documented. Please read through the recommended setup procedures in the documentation provided prior to ringing for support.

Due to the varying setup and network configurations at schools, it would greatly assist if a technical representative with network access privileges instigates the enquiry. A network setup is by far the most effective way to distribute the software and handle updates or upgrades. Therefore dealing with a representative who can make the necessary network changes will expedite the matter.

Email enquires are welcome to

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Software Updates

Software updates may be available for the current release version. If you are running the current version, you can download the software update and install it.

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Fault Report Form

If you're experiencing a problem with our software, please send us an email to:

 

with the following details:

1. What version of the software are you using?
2. What operating system are you using?
3. Please enter a brief one-line description of the problem: (if applicable please include Module Number)
4. If the problem is reproducible, please list the steps required to cause it,
5. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:
6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
Phone:
E-mail:
Name:

 

Please be as specific as possible when describing the problem.

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Where to contact us :

Surface mail should be directed to

Maths Practice P/L            ABN 67 006 774 901

7 Lloyd Street

Heidelberg Heights, Victoria 3081.

Australia

Support & Sales inquiries

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Maths Practice, Young Einstein Mathematics & Helper Series are trademarks of Maths Practice P/L an educational software provider for years 1-6. Copyright © 2003 Maths Practice Pty. Ltd. A.B.N 67 006 774 901. All rights reserved. Affordable maths education software that produces results for schools, tutors and students.