|
Known Bug List and Solutions
(most recent change first) |
| Issue |
Solution |
|
Obtaining the correct serial
key combination. |
If you purchased the
software direct from us we would have issued you with a matching
user name and corresponding serial key.
If you purchased the
software from a retailer then you need to go to
www.mathspractice.com.au/cdkeys and enter your details for the
serial keys to be provided to you |
|
Extended Site License version
file location drop down box partially hidden. |
Patch
21/08/2006 This patch only applies to the School Extended Site
License versions. The complete drop down box is displayed for easier
selection of network file paths.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Quarter to time out by 1
hour. Display area too small for words Module 123. |
Patch
24/01/2006 The written time for Quarter to x O'clock periods has
been corrected. The display area for written time has been enlarged
fit largest wording.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Deleting history data does
not allow partial deletion. |
Patch
8/12/2005 You can delete all the data by opting to retain 0 records
or you can manually edit the history data results files. This patch
allows partial deletion of data.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
History data does not show
what number sets were used. |
Patch
8/12/2005 Number sets are now captured and included in historical
reporting.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Deleting history data does
not allow partial deletion. |
Patch
8/12/2005 You can delete all the data by opting to retain 0 records
or you can manually edit the history data results files. This patch
allows partial deletion of data.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Coin Addition Module 109 not
accepting some correct answers |
Patch
28/10/2005 Some correct answers are not accepted due to internal
floating point arithmetic comparisons.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Estimating Module 149 uses
incorrect validation |
Patch
28/10/2005 The software estimation validation routine checks that
the values are added rather than subtracted.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Rounding Module 164 can
sometimes freeze |
Patch
28/10/2005 Selected number always increase to the point where a
valid number cannot be obtained in the required range (usually when
the first number selected is already large). Can also produce some
incorrect results
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Pencil length measurements
not accepting some correct answers |
Patch
14/10/2005 Pencils that measure12cm, 74mm and 84mm were incorrectly
assigned a length of 1.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Cross Multiply in Module 160
does not accept answers. |
Patch
14/10/2005 Bug in software.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Additional functionality for
UK users. The introduction of UK maps and usage of Pounds and Pence for
monetary calculations. |
Patch
03/08/2005 Additional functionality for UK users, together with
associated additional audio.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions).
You will need to download
and copy the additional folder to the 'Einstein' directory.
Use this patch-->
Sound Files 2.exe
(has inbuilt instructions) |
|
Long
Division Module 283 and 284 intermittent errors |
Patch
03/08/2005 Where larger numbers are used in the division process, an
unexpected error might cause the application to stop.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
|
Roman
Numerals,
900
converted incorrectly |
Patch
01/08/2005 Fixed the roman numeral conversion for 900. Typo in code
used ‘MC’ but should be ‘CM’.
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions). |
| V.3.0.0 Miscellaneous |
With the massive expansion of activities introduced in V3.0, there
were also a few software glitches that came through as well.
Hopefully these have all been addressed with V3.1.
Users should upgrade to V3.1. This will also provide a large
component of additional audio introduced for V3.1. To upgrade
from a previous version you will need to:
1. Upgrade your executable with the new patch and
2. Add the additional audio files to your system
You will need to download and
replace the executable with the latest version. Use this
patch--> YEMPatch.exe
(has inbuilt instructions).
You will need to download
and copy the additional folder to the 'Einstein' directory.
Use this patch-->
Sound Files 2.exe
(has inbuilt instructions) |
|
General Functionality Issues |
| Issue |
Solution |
|
Sound Files or Instruction files are missing. |
If you have an older installation, and have downloaded
recent patches that included additional modules or functionality, then
you will need to also download the additional Sound and Instruction
files from the download page. |
|
For all versions 2.x.x users |
A new release of the Maths Practice software is available titled
'Young Einstein Mathematics' Free upgrades are available to all
existing licensed users. |
| Registration Key does not unlock
the software |
Check your spelling of the 'User Name'. Registration 'User Names'
and 'Serial Keys' are not case sensitive but
all spaces and punctuation marks must match. No hyphens should be used
for the serial key, only digits 0-9 and characters A-F |
| All modules are locked |
The license has expired or the software has detected an attempt to
clock the system date backwards. Check your system date. |
| I have a licensed version but the
Software has expired. |
For most products, the software and license are date sensitive.
Check your system date and correct if necessary. Attempts to bypass the
license period by backwards dating the system clock can lead to the
software being disabled and requiring a call to our helpdesk to reset
parameters. There is a fee associated for resetting software locked by
system date clocking. |
| No data in the student history or
no reports available. |
Make sure you have enabled results logging in the 'User
Settings' configuration screen. |
| Can not save settings or
configuration parameters. |
Normally associated with school network
installations. Permissions not appropriately set/granted by the network
administrators. Also experienced by, Multi users on Windows
platforms with restricted profiles set up for children. The
'C:/Program Files/Einstein'
directory needs to have write permission for all users in a home
environment. Check your security/Sharing options |
| How do I upgrade my software. |
If you are currently
running the same version, but an older patch/update date, then you will
need to replace your current 'Einstein.exe' with a new one
downloaded from our web site. Click on the following link to
download the patch and guide you to installing it.
YEMPatch.exe
If you are running an
older version number, (2.x or previous) then you will need to install the new version.
New complete versions can
also be obtained on CD media at a cost of $10.00 to cover media and
postage.
|
| I can't read the documentation |
The documentation is
supplied in Acrobat Reader .PDF format. 'Acrobat Reader' needs to be
installed on your PC. It can be freely
downloaded from the internet and is also supplied on the shipped CD
|
| How do I ??? |
The software comes with extensive documentation in the form of a PDF manual
on the CD. This covers a very large
range of topics and issues. The file on your CD is called 'Einstein
Documentation' There is also our
online manual. |
