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Maths Practice

Primary School Maths

Elementary School Math Educational Software

Proudly

100 percent Australian maths software

 


Technical FAQs and Help

FAQ, Reported Problems and solutions.

Please check if the issue you have has already been reported below. If you have a new issue please advise us and we will attempt to provide an update patch within 24hours. Update patches are free to download and normally require only one file to be replaced on your system.

Known Bug List and Solutions (most recent change first)

Issue Solution
Obtaining the correct serial key combination.

 

If you purchased the software direct from us we would have issued you with a matching user name and corresponding serial key.

If you purchased the software from a retailer then you need to go to www.mathspractice.com.au/cdkeys and enter your details for the serial keys to be provided to you

Extended Site License version file location drop down box partially hidden.

 

Patch 21/08/2006 This patch only applies to the School Extended Site License versions. The complete drop down box is displayed for easier selection of network file paths.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Quarter to time out by 1 hour. Display area too small for words Module 123.

 

Patch 24/01/2006 The written time for Quarter to x O'clock periods has been corrected. The display area for written time has been enlarged fit largest wording.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Deleting history data does not allow partial deletion.

 

Patch 8/12/2005 You can delete all the data by opting to retain 0 records or you can manually edit the history data results files. This patch allows partial deletion of data.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

History data does not show what number sets were used.

 

Patch 8/12/2005 Number sets are now captured and included in historical reporting.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Deleting history data does not allow partial deletion.

 

Patch 8/12/2005 You can delete all the data by opting to retain 0 records or you can manually edit the history data results files. This patch allows partial deletion of data.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Coin Addition Module 109 not accepting some correct answers Patch 28/10/2005 Some correct answers are not accepted due to internal floating point arithmetic comparisons.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Estimating Module 149 uses incorrect validation Patch 28/10/2005 The software estimation validation routine checks that the values are added rather than subtracted.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Rounding Module 164 can sometimes freeze

 

Patch 28/10/2005 Selected number always increase to the point where a valid number cannot be obtained in the required range (usually when the first number selected is already large). Can also produce some incorrect results

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Pencil length measurements not accepting some correct answers

 

Patch 14/10/2005 Pencils that measure12cm, 74mm and 84mm were incorrectly assigned a length of 1.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Cross Multiply in Module 160 does not accept answers.

 

Patch 14/10/2005 Bug in software.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Additional functionality for UK users. The introduction of UK maps and usage of Pounds and Pence for monetary calculations. Patch 03/08/2005 Additional functionality for UK users, together with associated additional audio.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

You will need to download and copy the additional folder to the 'Einstein' directory.  Use this patch-->

Sound Files 2.exe (has inbuilt instructions)

Long Division Module 283 and 284 intermittent errors Patch 03/08/2005 Where larger numbers are used in the division process, an unexpected error might cause the application to stop.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

Roman Numerals,

900 converted incorrectly

Patch 01/08/2005 Fixed the roman numeral conversion for 900. Typo in code used  ‘MC’ but should be ‘CM’.

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

V.3.0.0 Miscellaneous

 

With the massive expansion of activities introduced in V3.0, there were also a few software glitches that came through as well. Hopefully these have all been addressed with V3.1.

 

Users should upgrade to V3.1. This will also provide a large component of  additional audio introduced for V3.1. To upgrade from a previous version you will need to:

1. Upgrade your executable with the new patch  and

2. Add the additional audio files to your system

 

You will need to download and replace the executable with the latest version. Use this patch-->  YEMPatch.exe (has inbuilt instructions).

You will need to download and copy the additional folder to the 'Einstein' directory.  Use this patch-->

Sound Files 2.exe (has inbuilt instructions)

General Functionality Issues
Issue Solution
Sound Files or Instruction files are missing. If you have an older installation, and have downloaded recent patches that included additional modules or functionality, then you will need to also download the additional Sound and Instruction files from the download page.
For all versions 2.x.x users A new release of the Maths Practice software is available titled 'Young Einstein Mathematics'

Free upgrades are available to all existing licensed users.

Registration Key does not unlock the software Check your spelling of the 'User Name'. Registration 'User Names' and 'Serial Keys' are not case sensitive but all spaces and punctuation marks must match.

No hyphens should be used for the serial key, only digits 0-9 and characters A-F

All modules are locked The license has expired or the software has detected an attempt to clock the system date backwards. Check your system date.
I have a licensed version but the Software has expired. For most products, the software and license are date sensitive. Check your system date and correct if necessary. Attempts to bypass the license period by backwards dating the system clock can lead to the software being disabled and requiring a call to our helpdesk to reset parameters. There is a fee associated for resetting software locked by system date clocking.
No data in the student history or no reports available. Make sure you have enabled results logging in the 'User Settings' configuration screen.
Can not save settings or configuration parameters. Normally associated with school network installations. Permissions not appropriately set/granted by the network administrators.

Also experienced by, Multi users on Windows platforms with restricted profiles set up for children.

The 'C:/Program Files/Einstein' directory needs to have write permission for all users in a home environment. Check your security/Sharing options

How do I upgrade my software.

 

If you are currently running the same version, but an older patch/update date, then you will need to replace your current 'Einstein.exe' with a new one downloaded from our web site. Click on the following link to download the patch and guide you to installing it. YEMPatch.exe

If you are running an older version number, (2.x or previous) then you will need to  install the new version.

New complete versions can also be obtained on CD media at a cost of $10.00 to cover media and postage.

I can't read the documentation

The documentation is supplied in Acrobat Reader .PDF format. 'Acrobat Reader' needs to be installed on your PC. It  can be freely downloaded from the internet and is also supplied on the shipped CD

How do I ??? The software comes with extensive documentation in the form of a PDF manual on the CD. This covers a very large range of topics and issues.

The file on your CD is called 'Einstein Documentation'

There is also our  online manual.

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Maths Practice, Young Einstein Mathematics & Helper Series are trademarks of Maths Practice P/L an educational software provider for years 1-6. Copyright © 2003 Maths Practice Pty. Ltd. A.B.N 67 006 774 901. All rights reserved. Affordable maths education software that produces results for schools, tutors and students.